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Tenants Fees

Tenants/Licensees Applications Terms and Conditions


Tenants Fees post 1st June 2019 (please see below)




Before the Tenancy/Licence agreement starts payable to Tel4let Ltd or Tel4sale & Corporate Property Management Ltd:

In addition to paying the rent/licence fee, you may also be required to make the following payments permitted under the Tenant Fees Act 2019.

A Refundable Holding Deposit to reserve a property capped at 1 week’s rent/license fee, this can be put towards the first month’s rent or Deposit, with Tenant’s/Licensee’s consent.

A Deposit held in the Deposit Protection Service (DPS) capped at no more than 5 weeks rent.

During the Tenancy/Licence Agreement payable to Tel4let Ltd or Tel4sale & Corporate Property Management Ltd:

Change of Tenancy/Licence Agreement – a payment of up to £50 if Tenants/Licensees want to amend or change the existing tenancy agreement (subject to permission from the Landlord/Licensor);

Payment for early AST/Licence Agreement Termination – when requested in writing by the Tenant/Licensee – it is capped at the Landlord Re-Let Fee and payment of daily rent, council tax and utilities until new Tenant moves into the property/room. All reasonable costs associated with Tenant/Licensee early termination of the tenancy/licence agreement.

Default Fee for Late Rent/Licence Fee Payments – if rent/license fee is over 14 days late, a charge of no more than 3% above the Bank of England’s base rate for each day the rent/licence fee is late;

Lost Key Payment – of up to £35 for the reasonably incurred costs for the loss of keys/security devices:

Utility Payments – payable as stated in AST/Licence Agreement for all utilities, communication services, TV licences and Council Tax;

Outstanding Rent/Licence Fee – payable within AST/Licence Agreement covering all unpaid rents and permitted payments;

Other Permitted Payments Any other permitted payments, not included above, under the relevant legislation including contractual damages.





Tenant Fees for pre 1st June 2019 Tenancies:

Tenant fees permitted under the Tenant Fees Act 2019 transitional provisions, where fees are written into existing tenancy agreements. These apply to all tenancy agreements granted or signed and executed before 31st May 2019 and can be charged up until 31st May 2020.


Redress scheme Membership:

Tel4let and Tel4sale and Corporate Property Management Ltd are members of The Property Ombudsman (TPO);

Tel4let Ltd TPO Membership Number: E556;

Tel4sale and Corporate Property Management Ltd Membership number: D10860.

Client Money Protection:

Tel4let Ltd protects all client money and we are a member of Client Money Protect, membership number CMP003424;

Tel4sale and Corporate Property Management Ltd protects all client money and we are a member of Client Money Protect, membership number CMP003667


Possible Reasons Where We May Retain the Holding Deposit Paid by You – Please see below:

If you change your mind about the tenancy that you have applied for or your personal circumstances have changed after you have paid a holding deposit, you must note that you may loose part or all of the holding deposit paid to us.

Once you have paid a holding deposit, a whole series of events take place:

We immediately start the process of opening paper and computer files, ordering LET boards, taking the property off various websites, notifying other potential tenants that the property has gone etc…

This would mean that we have to start all over again by reversing everything we’ve just done.

Other reasons for loosing part or all the holding deposit are:

  1. a) If you have given false or misleading information on the application form
  2. b) if you fail the “right to rent check” or if you fail to provide the documents we have requested from you for example a passport or ID card, visa document, home office letter or any other documents that we require in order to complete the “right to rent check”
  3. c) If you fail to enter into the tenancy agreement before the ‘deadline for agreement’ has lapsed unless otherwise agreed in writing.


“Please note: landlords and tenants will usually have two weeks to enter into a tenancy agreement. The ‘deadline for agreement’ is the 15th day after the holding deposit has been received by a landlord or agent. However, you may agree a different ‘deadline for agreement’ with the tenant in writing.”

  1. d) if you or your guarantor doesn’t provide the information/documents requested to complete the referencing process. Please also note that if you or your guarantor does not inform us in advance of any bad credit or CCJ’s and they fail the credit checks and referencing, you may lose part or all of the holding deposit you have paid not be refunded the fees unless you find a different viable guarantor!


If you are not 100% certain you are doing the right thing, or you believe you will fail the referencing and credit checks, please inform us and share your doubts before you pay the holding deposit and we will try and advise you of what would be the best solution of going forward or not.